Countries, cities, businesses and schools across the world face quarantine and closures, in the wake of COVID-19. While this global panic will doubtless have far-reaching economic consequences, the need to remain in touch, engaged and in communication with the world
Countries, cities, businesses and schools across the world face quarantine and closures, in the wake of COVID-19. While this global panic will doubtless have far-reaching economic consequences, the need to remain in touch, engaged and in communication with the world remains essential. Although COVID-19 has sparked this shift in behaviour, the world has changed and organisations will have to adapt to remote ways of doing their business to remain relevant and keep their key stakeholders safe and secure.
As many are forced to work from home and clients aren’t walking through office doors as regularly, the question arises; how do organisations continue business and ensure constant communication with employees and clients, without exposing the business to fraud? “The key is to establish secure and compliant communication channels between organisations and their stakeholders. These channels should enable authenticated transactions, real world processes and free chat to carry on with business as usual – remotely on users’ own devices,” confirms Karl Nimmo, Founder and CEO of InTouch.
Especially in instances where security, regulation and governance are key, organisations are under obligation to manage their communications and business processes in a responsible manner.
Enter InTouch – purpose built for secure and trusted real world processes. With trusted onboarding and advanced biometrics, organisations and individuals can trust in the identity of the key stakeholders they are communicating and running dynamic processes with. This all takes place through secure and compliant communication channels – on which every message is encrypted. Users can comfortably share confidential information and documentation, authenticate transactions and run validations.
“InTouch is a trusted engagement and authentication tool to navigate real world processes, both securely and efficiently. Featuring an intuitive user interface, decreased administrative burden and increased revenue for organisations, it also ensures regulatory compliance and decreases the risk of fraud,” adds Nimmo. Organisations can send their employees’ payslips in a secure way, for example, or authorise transactions with their clients.
In a world that is rapidly retreating from face-to-face interaction, the need for communication channels that offer authenticated transactions and business processes increases exponentially. As such, InTouch has partnered with Impression Signatures to provide a unique Authenticated Signature offering to the FSP market. Each successfully completed eSignature and Authentication workflow is logged, offering an easily consumable Audit Trail.
“Many real world processes require signatures in conjuncture with facial recognition software and fingerprint reading technology to verify the user’s identity. With Impression software built in, organisations can easily manage this process through InTouch. For example, businesses can sign mandates with clients or distribute a new document to be signed by all employees, acknowledging that they’ve received and read a new policy,” states Andy Papastefanou, founder of Impression Signatures.
With or without a global state of emergency, the way the world communicates, operates and transacts has changed and will continue to evolve. Although keeping pace may appear to be challenging, innovative solutions offer vital rungs in the ladder to truly staying in touch – with the world, with employees, with clients and with stakeholders.
Originally published on ITWeb on the 1st of April 2020
Sybrin has joined forces with InTouch, a secure transaction and business process platform, to add a social channel to the omni-channel experience already provided by Sybrin’s platform and business applications. By using InTouch’s chat-enabled platform, users will be able to
Sybrin has joined forces with InTouch, a secure transaction and business process platform, to add a social channel to the omni-channel experience already provided by Sybrin’s platform and business applications. By using InTouch’s chat-enabled platform, users will be able to interact with business processes through an intuitive messenger, which is a well-known experience to most users.
Imagine opening a new account, authenticating a transaction, or putting in a claim by just chatting via your mobile phone. The InTouch application embeds a complete set of security features to ensure a bank-grade solution. InTouch will also embed a specific set of Sybrin Micro Services in their application to enrich the user experience.
“We are very proud and excited to announce our partnership with InTouch. Their technology is well designed, easy to use, and embeds all the security features important to our customers,” says Marius Maré, CEO at Sybrin
“We are incredibly excited to announce our partnership with Sybrin, which is set to ignite a whole new world of doing business. We look forward to creating unique interactions and transactions for customers across the African continent together,” says Karl Nimmo, CEO at InTouch.
Partnering with InTouch will allow us to:
- Add an additional engagement channel to the user experience;
- Create new distribution channels for both companies;
- Incorporate services such as identity management and KYC to the InTouch application; and
- Provide quick to market, highly scalable solutions.
Together, we create both a secure and trusted channel to interact and transact.
Originally published on ITWeb on the 9th of September 2019